{"id":4197,"date":"2026-01-08T08:18:21","date_gmt":"2026-01-07T23:18:21","guid":{"rendered":"https:\/\/typecast.ai\/kr\/learn\/?p=4197"},"modified":"2026-03-24T16:48:08","modified_gmt":"2026-03-24T07:48:08","slug":"why-chatbot-ai-fails-customer-experience","status":"publish","type":"post","link":"https:\/\/typecast.ai\/kr\/learn\/why-chatbot-ai-fails-customer-experience\/","title":{"rendered":"\uace0\uac1d\uc774 \ucc57\ubd07 AI\uc5d0 \ub9cc\uc871\ud558\uc9c0 \uc54a\ub294 \uc9c4\uc9dc \uc774\uc720"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"532\" height=\"240\" src=\"https:\/\/typecast.ai\/kr\/learn\/wp-content\/uploads\/2025\/07\/\ube14\ub85c\uadf8T-log-1.png\" alt=\"\" class=\"wp-image-3586\"\/><\/figure>\n\n\n\n<br><br>\n\n\n\n<p><strong>\u23f0 \ucc57\ubd07 AI T-log \uc138 \uc904 \uc694\uc57d<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<br>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\ucc57\ubd07 AI\uc758 \ub9cc\uc871\ub3c4\uac00 \ub0ae\uc740 \uc774\uc720\ub294 \ub2f5\ubcc0 \uc815\ud655\ub3c4\uac00 \uc544\ub2c8\ub77c <strong>\ub300\ud654 \uacbd\ud5d8 \uc124\uacc4\uc758 \ud55c\uacc4<\/strong>\uc5d0 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li>\uace0\uac1d\uc740 \uc815\ub2f5\ubcf4\ub2e4 <strong>\ub9e5\ub77d\u00b7\uac10\uc815\u00b7\uc0c1\ud669\uc744 \uc774\ud574\ubc1b\ub294 \ub300\ud654<\/strong>\ub97c \uc6d0\ud558\uc9c0\ub9cc, \ud14d\uc2a4\ud2b8 \ucc57\ubd07\uc740 \uc774\ub97c \ucda9\ubd84\ud788 \ub2f4\uc544\ub0b4\uae30 \uc5b4\ub835\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li>\uc774\ub7ec\ud55c \ud55c\uacc4\ub97c \ubcf4\uc644\ud558\ub294 \ub300\uc548\uc73c\ub85c, <strong>\uc798 \uc124\uacc4\ub41c \uc74c\uc131 Conversational AI<\/strong>\uac00 \ub2e4\uc2dc \uc8fc\ubaa9\ubc1b\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<br>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\ucc57\ubd07 AI\ub294 \ub611\ub611\ud574\uc84c\uc9c0\ub9cc, \uc65c \ub9cc\uc871\ub3c4\ub294 \ub0ae\uc744\uae4c?<\/strong><\/h2>\n\n\n\n<p>\ub9ce\uc740 \uae30\uc5c5\uc774 <strong>\ucc57\ubd07 AI<\/strong>\ub97c \ub3c4\uc785\ud588\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc751\ub300\ub97c \uc790\ub3d9\ud654\ud558\uace0, \uc6b4\uc601 \ube44\uc6a9\uc744 \uc904\uc774\uba70, \uc751\ub2f5 \uc18d\ub3c4\ub97c \ub192\uc774\uae30 \uc704\ud55c \uc120\ud0dd\uc774\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<br>\n\n\n\n<p>\ud2b9\ud788 GPT\ub97c \ube44\ub86f\ud55c <strong>\ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378(LLM)<\/strong>\uc758 \ub4f1\uc7a5 \uc774\ud6c4,\ucc57\ubd07 AI\uc758 \ub2f5\ubcc0 \uc815\ud655\ub3c4\uc640 \ubc94\uc6a9\uc131\uc740 \uacfc\uac70\uc640 \ube44\uad50\ud560 \uc218 \uc5c6\uc744 \ub9cc\ud07c \ud5a5\uc0c1\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<br>\n\n\n\n<p>\uadf8\ub7f0\ub370\ub3c4 \ud604\uc2e4\uc5d0\uc11c\ub294 \uc5ec\uc804\ud788 \uc774\ub7f0 \ubc18\uc751\uc774 \ubc18\ubcf5\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201c\uacb0\uad6d \uc0c1\ub2f4\uc0ac \uc5f0\uacb0\uc744 \ud558\uac8c \ub41c\ub2e4\u201d<\/li>\n\n\n\n<li>\u201c\ub2f5\uc740 \ub9de\ub294\ub370, \uc4f0\uae30 \ubd88\ud3b8\ud558\ub2e4\u201d<\/li>\n\n\n\n<li>\u201c\uc0c1\ud669 \uc124\uba85\uc774 \uc798 \uc804\ub2ec\ub418\uc9c0 \uc54a\ub294\ub2e4\u201d<\/li>\n<\/ul>\n\n\n\n<p>\uc774 \ubb38\uc81c\uc758 \uc6d0\uc778\uc740 \ub2e8\uc21c\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p><strong>\ucc57\ubd07 AI\uac00 \ub300\ub2f5\uc744 \ubabb\ud574\uc11c\uac00 \uc544\ub2c8\ub77c, \ub300\ud654 \uacbd\ud5d8 \uc790\uccb4\uac00 \uace0\uac1d\uc758 \uae30\ub300\ub97c \ucda9\uc871\ud558\uc9c0 \ubabb\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/strong><\/p>\n\n\n\n<br>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/typecast.ai\/kr\/business\" style=\"background-color:#fe7e43\">\uae30\uc5c5 \ubb38\uc758\ud558\uae30<\/a><\/div>\n<\/div>\n\n\n\n<br>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<br>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\ucc57\ubd07 AI\ub780 \ubb34\uc5c7\uc778\uac00?<\/strong><\/h2>\n\n\n\n<p><strong>\ucc57\ubd07 AI<\/strong>\ub294 \uace0\uac1d \ubb38\uc758\uc5d0 \uc790\ub3d9\uc73c\ub85c \uc751\ub2f5\ud558\uae30 \uc704\ud574 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)\uc640 \uba38\uc2e0\ub7ec\ub2dd \uae30\uc220\uc744 \ud65c\uc6a9\ud558\ub294 <strong>\ub300\ud654\ud615 \uc778\uacf5\uc9c0\ub2a5 \uc2dc\uc2a4\ud15c<\/strong>\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ucd08\uae30 \ucc57\ubd07\uc740 \uaddc\uce59 \uae30\ubc18(Rule-based) \uad6c\uc870\ub85c, \ubbf8\ub9ac \uc815\uc758\ub41c \uc9c8\ubb38\uacfc \ub2f5\ubcc0\uc744 \ub9e4\uce6d\ud558\ub294 \ubc29\uc2dd\uc774\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<br>\n\n\n\n<p>\ucd5c\uadfc\uc5d0\ub294 GPT\uc640 \uac19\uc740 <strong>LLM \uae30\ubc18 \ucc57\ubd07 AI<\/strong>\uac00 \ub4f1\uc7a5\ud558\uba70 \uc9c8\ubb38 \ud45c\ud604\uc774 \ub2ec\ub77c\ub3c4 \uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0, \ubb38\ub9e5\uc744 \ud30c\uc545\ud574 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \ub300\ud654\ub97c \uc0dd\uc131\ud558\ub294 \uc218\uc900\uae4c\uc9c0 \ubc1c\uc804\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uae30\uc5c5\uc740 \uc774\ub97c \ud1b5\ud574 24\uc2dc\uac04 \uace0\uac1d \ub300\uc751, \uc0c1\ub2f4 \uc790\ub3d9\ud654, \uc6b4\uc601 \ud6a8\uc728 \uac1c\uc120\uc744 \uae30\ub300\ud574 \uc654\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<br>\n\n\n\n<p>\ud558\uc9c0\ub9cc \uae30\uc220 \ubc1c\uc804\uacfc \ub2ec\ub9ac, <strong>\uace0\uac1d \ub9cc\uc871\ub3c4\ub294 \uae30\ub300\ub9cc\ud07c \ub530\ub77c\uc624\uc9c0 \ubabb\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/strong><\/p>\n\n\n\n<br>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<br>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\ucc57\ubd07 AI \uc0ac\uc6a9\uc131\uc774 \uac1c\uc120\ub418\uc9c0 \uc54a\ub294 \uc774\uc720<\/strong><\/h2>\n\n\n\n<br>\n\n\n\n<h3 class=\"wp-block-heading\">\ubb38\uc81c\ub294 \u2018\ub2f5\ubcc0 \ud488\uc9c8\u2019\uc774 \uc544\ub2c8\ub77c \u2018\ub300\ud654 \uc804\uccb4\u2019\uc5d0 \uc788\ub2e4<\/h3>\n\n\n\n<p>\ud604\uc7a5\uc5d0\uc11c \ubc18\ubcf5\uc801\uc73c\ub85c \uad00\ucc30\ub418\ub294 \ud328\ud134\uc740 \uba85\ud655\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\uace0\uac1d\uc740 \ucc98\uc74c\uc5d4 \ucc57\ubd07 AI\ub97c \uc2dc\ub3c4\ud558\uc9c0\ub9cc<\/li>\n\n\n\n<li>\uba87 \ucc28\ub840 \ub300\ud654 \ud6c4 <strong>\uc0c1\ub2f4\uc0ac \uc5f0\uacb0<\/strong>\uc744 \uc120\ud0dd\ud558\uac70\ub098<\/li>\n\n\n\n<li>\uc544\uc608 \uc774\uc6a9\uc744 \ud3ec\uae30\ud569\ub2c8\ub2e4<\/li>\n<\/ul>\n\n\n\n<p>\uc989, \ubb38\uc81c\ub294<\/p>\n\n\n\n<p>\u201c\ucc57\ubd07 AI\uac00 \ud2c0\ub9b0 \ub2f5\uc744 \ud574\uc11c\u201d\uac00 \uc544\ub2c8\ub77c <strong>\u201c\ub300\ud654 \uacfc\uc815\uc774 \ubd88\ud3b8\ud574\uc11c\u201d<\/strong> \ubc1c\uc0dd\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<br>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<br>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\uace0\uac1d\uc774 \ucc57\ubd07 AI\ub97c \uc5b4\ub824\uc6cc\ud558\ub294 3\uac00\uc9c0 \uc774\uc720<\/strong><\/h2>\n\n\n\n<br>\n\n\n\n<h3 class=\"wp-block-heading\">1. \uace0\uac1d\uc740 \uc5ec\uc804\ud788 \u2018\uc124\uba85\ud558\uace0 \uc2f6\uc5b4\ud55c\ub2e4\u2019<\/h3>\n\n\n\n<p>\uace0\uac1d\uc774 \uc0c1\ub2f4\uc0ac\ub97c \uc120\ud638\ud558\ub294 \uc774\uc720\ub294 \ub2e8\uc21c\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p><strong>\ub0b4 \uc0c1\ud669\uc744 \ud55c \ubc88\uc5d0 \uc124\uba85\ud558\uace0, \ub9e5\ub77d\uc744 \uc774\ud574\ubc1b\uace0 \uc2f6\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/strong><\/p>\n\n\n\n<p>\uc608\ub97c \ub4e4\uc5b4,<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201c\uc5b4\uc81c \uacb0\uc81c\ud55c \uac74\uc778\ub370 \uc77c\ubd80\ub9cc \ucde8\uc18c\ud558\uace0 \uc2f6\uc5b4\uc694\u201d<\/li>\n\n\n\n<li>\u201c\uc774\uc804 \uc0c1\ub2f4 \ub0b4\uc6a9\uc774\ub791 \uc5f0\uacb0\ud574\uc11c \ubd10\uc8fc\uc2e4 \uc218 \uc788\ub098\uc694?\u201d<\/li>\n\n\n\n<li>\u201c\uae09\ud55c \uac74 \uc544\ub2c8\uc9c0\ub9cc, \uc774 \uacbd\uc6b0 \ucc98\ub9ac \ubc29\uc2dd\uc774 \uad81\uae08\ud574\uc694\u201d<\/li>\n<\/ul>\n\n\n\n<p>\uc774 \uc9c8\ubb38\ub4e4\uc5d0\ub294 \ub2e8\uc21c \uc815\ubcf4 \uc694\uccad\uc744 \ub118\uc5b4 <strong>\ub9e5\ub77d, \uac10\uc815, \uc6b0\uc120\uc21c\uc704<\/strong>\uac00 \ud568\uaed8 \ub2f4\uaca8 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ud14d\uc2a4\ud2b8 \uae30\ubc18 \ucc57\ubd07 AI\ub294 \uc774 \ubcf5\ud569\uc801\uc778 \uc694\uc18c\ub97c \ucda9\ubd84\ud788 \uc18c\ud654\ud558\uc9c0 \ubabb\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<br>\n\n\n\n<h3 class=\"wp-block-heading\">2. \uace0\uac1d\uc740 \ubc14\uc058\uace0, \ub9ce\uc774 \uc77d\uace0 \uc2f6\uc5b4\ud558\uc9c0 \uc54a\ub294\ub2e4<\/h3>\n\n\n\n<p>\uc6b0\ub9ac\uc758 \uace0\uac1d\uc740 \ubc14\uc069\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\uae34 \uc124\uba85\uc744 \uc77d\ub294 \uac83\uc744 \ubd80\ub2f4\uc2a4\ub7ec\uc6cc\ud558\uace0<\/li>\n\n\n\n<li>\ud14d\uc2a4\ud2b8\uac00 \uae38\uc5b4\uc9c8\uc218\ub85d \uc9d1\uc911\ub825\uc740 \uae09\uaca9\ud788 \ub5a8\uc5b4\uc9c0\uba70<\/li>\n\n\n\n<li>\ub300\ud654\uac00 \ub298\uc5b4\uc9c8\uc218\ub85d \uc774\ud0c8 \ud655\ub960\uc740 \ub192\uc544\uc9d1\ub2c8\ub2e4<\/li>\n<\/ul>\n\n\n\n<p>\uc544\ubb34\ub9ac \uc815\ud655\ud55c \ub2f5\ubcc0\uc774\ub77c\ub3c4 <strong>\uc77d\uae30 \uc5b4\ub835\ub2e4\uba74 \uc0ac\uc6a9\uc131\uc740 \ub0ae\uc544\uc9c8 \uc218\ubc16\uc5d0 \uc5c6\uc2b5\ub2c8\ub2e4.<\/strong><br><\/p>\n\n\n\n<br>\n\n\n\n<h3 class=\"wp-block-heading\">3. \uc0c1\ub2f4\uc5d0\ub294 \uac10\uc815\uacfc \u2018\ud1a4\u2019\uc774 \ud544\uc694\ud558\ub2e4<\/h3>\n\n\n\n<p>\uace0\uac1d \uc0c1\ub2f4\uc5d0\ub294 \uc885\uc885 \ub2e4\uc74c\uacfc \uac19\uc740 \uac10\uc815\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ubd88\ub9cc<\/li>\n\n\n\n<li>\ubd88\uc548<\/li>\n\n\n\n<li>\uae09\ud568<\/li>\n\n\n\n<li>\uc870\uc2ec\uc2a4\ub7ec\uc6c0<\/li>\n<\/ul>\n\n\n\n<p>\uc774\ub54c \uc911\uc694\ud55c \uac83\uc740 <strong>\u2018\ubb34\uc5c7\uc744 \ub9d0\ud558\ub290\ub0d0\u2019\ubcf4\ub2e4 \u2018\uc5b4\ub5bb\uac8c \ub9d0\ud558\ub290\ub0d0\u2019<\/strong> \uc785\ub2c8\ub2e4.<br>\ud14d\uc2a4\ud2b8 \ucc57\ubd07 AI\ub294 \uc774 \uac10\uc815\uc758 \uacb0\uc744 \uc804\ub2ec\ud558\uac70\ub098 \ubc1b\uc544\ub4e4\uc774\ub294 \ub370 \uad6c\uc870\uc801\uc778 \ud55c\uacc4\ub97c \uac00\uc9d1\ub2c8\ub2e4.<\/p>\n\n\n\n<br>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/typecast.ai\/kr\/business\" style=\"background-color:#fe7e43\">\uae30\uc5c5 \ubb38\uc758\ud558\uae30<\/a><\/div>\n<\/div>\n\n\n\n<br>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<br>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\uadf8\ub798\uc11c \ub2e4\uc2dc \uc8fc\ubaa9\ubc1b\ub294 \uc74c\uc131 Conversational AI<\/strong><\/h2>\n\n\n\n<p>\uc774\ub7ec\ud55c \ud55c\uacc4\ub97c \ubcf4\uc644\ud558\uae30 \uc704\ud574 \ucd5c\uadfc <strong>\uc74c\uc131 \uae30\ubc18 Conversational AI<\/strong>\uac00 \ub2e4\uc2dc \uc8fc\ubaa9\ubc1b\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\uae30\ub2e4\ub9ac\uc9c0 \uc54a\uc544\ub3c4 \ub418\uace0<\/li>\n\n\n\n<li>\uc77d\uc9c0 \uc54a\uc544\ub3c4 \ub418\uba70<\/li>\n\n\n\n<li>\ub9d0\ub85c \uc124\uba85\ud558\uace0 \ub9d0\ub85c \uc548\ub0b4\ubc1b\uc744 \uc218 \uc788\ub294 \ubc29\uc2dd<\/li>\n<\/ul>\n\n\n\n<p>\uc774\ub294 \uc0c1\ub2f4\uc0ac\uc758 \uc7a5\uc810\uacfc \ucc57\ubd07 \uc790\ub3d9\ud654\uc758 \ud6a8\uc728\uc744 \ub3d9\uc2dc\uc5d0 \ucd94\uad6c\ud558\ub294 \uc811\uadfc\uc785\ub2c8\ub2e4.<br>\ud558\uc9c0\ub9cc \uc5ec\uae30\uc11c \uc911\uc694\ud55c \uc9c8\ubb38\uc774 \ub0a8\uc2b5\ub2c8\ub2e4.<br>\u201c\uadf8\ub7fc \uc544\ubb34 \uc74c\uc131\uc774\ub098 \uc4f0\uba74 \ub418\ub294 \uac78\uae4c?\u201d<\/p>\n\n\n\n<br>\n\n\n\n<p>\ub2f5\uc740 \ubd84\uba85\ud569\ub2c8\ub2e4. \uc544\ub2d9\ub2c8\ub2e4.<\/p>\n\n\n\n<br>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<br>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\uc74c\uc131 Conversational AI\uc758 \ud575\uc2ec\uc740 \u2018\uc74c\uc131 \uc124\uacc4\u2019<\/strong><\/h2>\n\n\n\n<p>\ub2e8\uc21c\ud788 \ud14d\uc2a4\ud2b8\ub97c \uc77d\uc5b4\uc8fc\ub294 \uc74c\uc131\uc740 \uc624\ud788\ub824 \ubab0\uc785\ub3c4\ub97c \ub5a8\uc5b4\ub728\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<br>\n\n\n\n<p>\uc9c4\uc9dc \uc911\uc694\ud55c \uc694\uc18c\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ubc1c\ud654\ub97c \uc815\ud655\ud788 \uc774\ud574\ud558\ub294 \ub2a5\ub825<\/li>\n\n\n\n<li>\uc5b8\uc81c \ub04a\uace0, \uc5b8\uc81c \uc774\uc5b4\uac08\uc9c0 \ud310\ub2e8\ud558\ub294 \ub300\ud654 \ub9ac\ub4ec<\/li>\n\n\n\n<li>\uc0c1\ud669\uc5d0 \ub9de\ub294 \ud1a4\uacfc \uc18d\ub3c4<\/li>\n\n\n\n<li>\uace0\uac1d\uc758 \uac10\uc815\uc5d0 \ubd80\ub2f4\uc744 \uc8fc\uc9c0 \uc54a\ub294 \ubc1c\ud654 \uc2a4\ud0c0\uc77c<\/li>\n<\/ul>\n\n\n\n<br>\n\n\n\n<p>\uc989, <strong>\uc0ac\ub78c\uacfc \ub300\ud654\ud558\ub294 \ub4ef\ud55c \uc790\uc5f0\uc2a4\ub7ec\uc6c0<\/strong>\uc774 \ud575\uc2ec\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<br>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<br>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\ud0c0\uc785\uce90\uc2a4\ud2b8 API\uac00 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\ub9cc\uc871\ud558\uc9c0 \uc54a\ub294 \uc9c4\uc9dc \uc774\uc720\" class=\"read-more\" href=\"https:\/\/typecast.ai\/kr\/learn\/why-chatbot-ai-fails-customer-experience\/\" aria-label=\"\uace0\uac1d\uc774 \ucc57\ubd07 AI\uc5d0 \ub9cc\uc871\ud558\uc9c0 \uc54a\ub294 \uc9c4\uc9dc \uc774\uc720\uc5d0 \ub300\ud574 \ub354 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694\">\ub354 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